This Return, Refund & Exchange Policy (“Policy”) forms part of the Terms & Conditions of sale for all transactions conducted through this website.By placing an order, the customer acknowledges and agrees to the terms outlined below.
To provide reliable Mercedes-Benz auto parts wholesale services worldwide, every order is carefully inspected before shipment to ensure consistent quality and accuracy.
Quality & Pre-Shipment Control
All products undergo standardized pre-shipment verification, and we promise:
- All parts are matched and supplied based on OE standards
- Each order is checked before shipping
- We minimize incorrect or missing shipments
- We provide ongoing support for long-term partners
This process is designed to minimize supply risk and ensure consistent delivery quality.
Return Authorization & Agreement-Based Return Policy
This platform does not operate an automatic RMA system. In the event of any product quality issue, shipping damage, or order discrepancy, the Buyer must first contact the Seller for consultation and verification.Returns are only accepted under a mutually confirmed agreement between both parties.
Before any parts are returned, the Buyer must:
- Contact the Seller with order details and evidence (photos/videos if applicable)
- Allow reasonable time for inspection, diagnosis, and confirmation
- Wait for written approval of the return solution
After review, the Seller may propose one or more of the following solutions:
- Replacement of the product
- Partial or full refund
- Technical guidance or troubleshooting
- Return authorization under agreed conditions
The final resolution will be determined through mutual agreement between both parties, based on the nature of the issue and product condition.
Only after both parties confirm the resolution:
- The Buyer may return the goods according to agreed instructions
- Returned items must match the agreed condition and packaging requirements
- Refunds or replacements will be processed after receipt and inspection of returned goods (if applicable)
The Seller reserves the right to:
- Refuse returns without prior consultation and agreement
- Reject items that do not match agreed return conditions
- Determine final eligibility of refund or replacement based on inspection
- Modify resolution methods depending on actual product condition
Return Request Timeframe
Return requests must be submitted within:
- 15 calendar days from confirmed delivery
After this period, orders are considered final under standard wholesale terms.
Acceptable Return Scenarios
Returns or replacements are only applicable under the following conditions:
Supply Error
- Incorrect part number delivered
- Mismatch between confirmed order and shipped goods
- Quantity deviation
Verified Quality Defect
- Manufacturing defect confirmed upon inspection
- Functional failure under normal use conditions
Transit Damage
- Damage clearly caused during logistics handling
- Must be reported with delivery evidence (photo/video at receipt)
Non-Returnable Conditions
To maintain supply chain integrity and inventory hygiene, returns are not accepted for:
- Installed or used components
- Electrical / electronic modules (ECUs, sensors, control units, etc.)
- Products without original packaging or with compromised resale condition
- Customer-induced incorrect selection (OE mismatch, fitment error)
- Custom or special-order items
- Requests submitted beyond the return window
- Damage caused by improper installation or handling
Refund & Replacement Policy
- Approved refunds are processed after inspection confirmation
- Processing time: 3–10 business days
- Refund method may be original payment or store credit
- Replacement depends on stock availability
Freight Responsibility
- Seller error / confirmed defect: Seller covers round-trip shipping
- Customer selection error: Buyer bears all shipping costs
Fitment Responsibility Disclaimer
Buyers are responsible for verifying:
- OE number compatibility
- Vehicle model applicability
- Technical specification match
We strongly recommend professional confirmation before ordering. If you are unsure, our team is ready to assist with product selection.
Supply Chain Integrity Clause
To ensure stable global supply performance, we reserve the right to:
- Refuse returns from accounts with abnormal return patterns
- Restrict or suspend return privileges if policy abuse is detected
- Implement account-level compliance review for risk control
Policy Priority & Interpretation
This policy is part of the overall Terms of Service and shall be interpreted under standard B2B trade practice.
The Seller reserves the final interpretation rights of this policy.
Professional Cooperation Statement
We are committed to building long-term, stable partnerships with professional distributors, repair networks, and automotive service businesses worldwide.
Our objective is not only transaction completion, but sustainable supply chain cooperation.